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What to do if eSIM does not activate
- Fastest way: open your order in the app and tap “eSIM not working?” — the check takes a minute.
- Check that you are connected to Wi-Fi before installation.
- Make sure your phone supports eSIM.
- Do not delete the eSIM after the first attempt before contacting support.
- Check that the correct profile is selected for mobile data.
- If the error repeats, send support a screenshot and your order number.
Still need help? Contact support